 Organisation | All the products sold by IB Remarketing may be covered by a maintenance contract.
Available 24 hours per day, 7 days a week, our Help Desk Centre provides: | - Handling of customer enquiries (incidents, updates, technical questions and proactive interventions)
- Dedicated maintenance stock management (suited to the contracts in force)
- Continuous monitoring via the WEB
- Reporting per application, per site, per environment
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When you choose IB Remarketing you are guaranteed a quality service with the following advantages: | - Reduction in costs
- Flexibility in the modification of contracts
- Customised Service Level Agreements
- Customised Reporting, per machine, per environment or per application
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Customised maintenance | - Fly & Fix
- Remote services
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1: Fly and fix | - Ticket opening
- Reception of files and analysis of error logs
- Intervention proposal
- Dispatch of an engineer on " first flight " with spare parts
- On-site intervention
- Return and dispatch of an intervention report
- Closing of the ticket
- Invoicing of spare parts
- Invoicing of tickets in relation to geographical location and risk
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2: Remote services | - Cartography
- On-site training in countries concerned
- Putting in place of ‘spare part’ stocks
- Incident management
- Report management
- Drafting of an intervention procedures manual
- Updating of buffer stocks and logistics: replacement of defective parts with same level of firmware on a fixed price basis
- Remote assistance by IB specialists during interventions
- Escalation to " Fly & Fix " where necessary
- Countries covered by interventions:
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